Reputation Management

Services

May 7

Time to clean up the dirty bathrooms.

There’s Gold in Them Reviews!

Every time a guest leaves a review (no matter how painful it may be), you’ve been given a gift. Our AI-Powered Online Reputation Management System aggregates all rich, unstructured, guest reviews that your restaurant can leverage to be better, and gives us an opportunity to "thank or win back”.

While we provide you with sentiment data, you have a unique opportunity to create a dialogue between you and that guest, which also shows potential guests how much you care about their experience.

Our “Tag & Flag” process removes on average 20% of negative reviews, resulting in an increase in star rating over time.

Tag & Flag

The Dirty Bathroom Syndrome.

This has since become an anecdote to emphasize the importance of reputation management & sentiment analysis. You can spend all the money in the World driving new customers through your doors, but if your guests are shouting from the “rooftops” that your bathrooms are consistently dirty, all of a sudden you’ve got one job to do.

With millions of reviews comes a plethora of data, which in turn leads to a visualization of the prominent areas that require help.

ORM CASE STUDY

Reputation Management Is Active Listening.

According to Harvard Business Review, every unanswered negative review online can cost a restaurant $7k annually. Nobody wants that. 
The overwhelming majority of reviews are actually positive. This is your opportunity to promote an upcoming LTO, invite to your loyalty program or newsletter, and show appreciation publically.
Multi-location restaurant organizations now have the power to segregate regionally, locally or Globally with Enterprise reporting and customizable sentiment analysis reports.