AI-Driven Reputation Management

Services

May 7

Time to clean up the dirty bathrooms.

There’s Gold in Them Reviews!

Every time a guest leaves a review (no matter how painful it may be), you’ve been given a gift. This isn’t a “check yes if you like me” situation. Our Online Reputation Management Software & Service aggregates all rich, unstructured, guest reviews that your restaurant can leverage to be better, and gives us an opportunity to "thank or win back”.

While we provide you with sentiment data, you have a unique opportunity to create a dialogue between you and that guest, which also shows potential guests how much you care about their experience.

Not to worry, we’ve collected all of your reviews for you…and we have a plan:

Real-time Dashboard w/ Historical Sentiment Analysis Reporting
Online Review Aggregation from all 3rd Party Review Sites
User-Uploaded IMAGE REVIEWS TO YELP & GOOGLE!
100% Human & Custom Responses within 24 Hours in Your Brand Voice
AI-Powered suggested responses
Historical Cleanup & Flagging of Fraudulent Reviews*
Escalations & “Red Alert” Processes
Offline Feedback & Win-Back Opportunities
Multi-Location & Multi-Brand Functionality
Local Competitor Analysis & Comparisons
Daily Report Cards
Fully Customizable Sentiment Analysis Reports
NEW: “Tag & Flag” Removal of 1 & 2 Star Reviews.

Tag & Flag

The Dirty Bathroom Syndrome.

We have a client with many locations across the Country and guests who love to leave reviews. Millions of them actually. With millions of reviews comes a plethora of data, which in turn leads to a visualization of the prominent areas that require help.

One of those sentiments that stood not only the test of time, but out amongst other topics was “dirty bathrooms”. This has since become an anecdote to emphasize the importance of reputation management & sentiment analysis. You can spend all the money in the World driving new customers through your doors, but if your guests are shouting from the “rooftops” that your bathrooms are consistently dirty, all of a sudden you’ve got one job to do.

ORM CASE STUDY

Reputation Management Is Active Listening.

According to Harvard Business Review, every unanswered negative review online can cost a restaurant $7k annually. Nobody wants that. 
The overwhelming majority of reviews are actually positive. This is your opportunity to promote an upcoming LTO, invite to your loyalty program or newsletter, and show appreciation publically.
Multi-location restaurant organizations now have the power to segregate regionally, locally or Globally with Enterprise reporting and customizable sentiment analysis reports.